Log files generated by the OptimiDoc Cloud Client (OCC) are used for diagnostics, troubleshooting, and support analysis. The log file locations depend on the operating system and the OCC component.
Windows
On Windows systems, OCC generates separate logs for the client application and the Windows service.
Client application logs
These logs contain information related to client‑side operations, synchronisation, and user interaction.
C:\Users\%USERNAME%\AppData\Local\OptimiDoc\A0A39C0F-52D0-4016-ABF1-655562ECA60F\Cache\MetroLogs
Windows service logs
These logs contain information related to background services, printer deployment, and driver operations.
C:\ProgramData\OptimiDoc\OptimiDocClient\transient\logs
macOS
On macOS systems, OCC logs are stored separately for the service component and the client application.
macOS service logs
These logs contain information related to printer services and background processing.
/etc/OptimiDoc/PrinterDriverService/transient/logs
macOS client application logs
These logs contain client‑side operational and synchronisation information.
~/Library/Caches/OptimiDoc/Metrolog