Breadcrumbs

Existing tenants management and support

Customer and Partner tenants can be managed from the Customers and Partners sections in the main left‑hand menu.

Customers/Partners list

In these sections, you can add, search for, modify, delete and disable tenant accounts.

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The list displays key information about each customer, including their contact email, licence details, and identification code.

Open tenant details

  1. Click the tenant's name.

  2. A new window displays the tenant’s details. This view provides a general overview of the tenant’s infrastructure as well as their subscription information.

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Tenant Support Mode

As a support partner, you have access to the customer’s tenant configuration and management interface.

  1. Click image-20251227-171513.png edit icon from the tenants list or image-20251227-171451.png edit icon from the tenant detail page.

  2. A new window will open the Administration interface of the selected tenant. From there, you can modify the tenant’s settings directly from your own account.

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  1. To exit Tenant Support Mode, click Stop editing in the top‑left corner.

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All activities performed by your account within a tenant’s environment are recorded in the Activity Log.

Disable/Enable tenant

  1. Click the image-20251227-172350.png / image-20251227-172739.png button in the Enabled column of the tenants list, or use the image-20251227-172428.png / image-20251227-172659.png button in the tenant detail page.